Providence Health & Services Senior Service Engineer PSJH in Anchorage, Alaska
Providence is calling a Senior Service Engineer PSJH to our location in Anchorage, AK .
Service Engineer installs, configures, troubleshoots, and maintains products/equipment solutions. Identifies, analyzes, and repairs product failures, install new components or parts. Being a Service Engineer develops creative solutions to more unique, chronic, or complex issues. Answers difficult customer questions about product features, recommends appropriate upgrades. Additionally, SE preforms start up testing and customer training on features and general maintenance of product. May oversee outsourced staff augmenters and verify work. Has extensive knowledge of the organization's products and services and is considered an expert. The SE works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Goals are generally communicated in solution or project goal terms. May provide a leadership role for the work group through knowledge of the assigned region* and facilities.
*Region: Anchorage, Kodiak Island, Seward, Valdez
We are seeking a Senior Service Engineer PSJH who will work in partnership with developers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts.
In this position you will have the following responsibilities:
Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
Advises on and incorporates the team's standards and best practices into all designs to create high-performance, manageable services.
Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs.
Performs advanced troubleshooting and engineers solutions for complex (for example, unexpected or unanticipated) service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.
Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours.
Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model.
Maximizes the effectiveness of financial resources.
Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solutionion release, and that ensure an on-time release with predictable high quality.
Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team.
Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.
Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.
Analyzes and tracks operational cost data and reports trends, budget risk, and variance against the projected cost model to the business.
Identifies cost saving opportunities for consideration by the service team.
Required qualifications for this position include:
Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent.
5 years related experience.
Preferred qualifications for this position include:
Prior Service Engineer or Solution(s) Engineer experience.
Experience in a Healthcare environment.
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Applications
Req ID: 307637