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Providence Health & Services Practice Support Specialist (On call) PMG Primary Care Clinic in Anchorage, Alaska


Providence is calling an oncall Practice Support Specialist (PMG Primary Care, Day Shift, 0 FTE) to Providence Physician Services in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.

The individual in this position will cover both Primary Care locations located at Providence Alaska Medical Center and South Anchorage Huffman

In this position you will:

  • Greet patients/families, register, verify and update necessary information (including prepaid eligibility) on the system.

  • Ensure scheduled visits for patients are with appropriate authorizations. Assist the patient with the completion of routine forms.

  • Report problems and irregularities.

  • Ensure that the patient's next appointment is scheduled (if appropriate) and referrals are coordinated (if appropriate) prior to patient leaving the office.

  • Answer telephone and disburse callers in a friendly, prompt and accurate manner.

  • Provide accurate information or take messages when appropriate. Retrieve and disburse messages from answering service/machine and facsimile machine.

  • Schedule, cancel, reschedule and confirm office visits according to office scheduling procedure.

  • Track and recall patients when appropriate for chronic care follow-up and preventive care visits.

  • Prepare for the next days activities. This includes printing the physicians' schedules (alphabetically and chronologically), pulling the medical records and printing encounter forms and demographic sheets.

  • Ensure maintenance of medical records. This includes the timely and accurate retrieval and storing of patient records; submitting the medical record to physician for review (i.e. lab results, signature, telephone messages and referrals); filing of dictation, lab work results and physician referral reports; and responding to medical records requests, insuring patient confidentiality at all times.

  • Maintain and update current information on physician's schedule.

  • Assist physician in keeping to the schedule in order to minimize patient wait times.


Required qualifications for this position include:

  • High school diploma or equivalent

  • Experience using a computer, printer, telephone, fax machine, calculator and photocopier

  • Excellent communication and problem solving skills

  • Knowledge of computerized scheduling systems

  • Strong communication and organizational skills

  • Ability to maintain a professional attitude while performing multiple tasks

Preferred qualifications for this position include:

  • 1 year of experience in a medical office environment

About the ministry you will serve.

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: On Call

Shift: Day

Job Category: Administrative (Clinical)

Location: Alaska-Anchorage

Req ID: 242608