Providence Manager On-Site Access in Anchorage, Alaska
Providence is calling a Manager On-Site Access ( Admitting , Days, 1.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Manage Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement.
Ensure Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.
Track KPI’s, metrics and takes action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded.
Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies.
Develop strong working relationships with facility/regional department Managers to ensure open communication channels and coordinated service delivery.
Ensure department compliance with Federal, State and local laws, standards and regulations.
Develop and mentor Supervisor(s) and staff.
Represent Access Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and the patient experience.
Maintain primary responsibility for department disaster and contingency planning.
Possibly have responsibility for oversight of PBX/Information Desk and/or Inpatient/Bed Control/Transfer Center function(s).
Required qualifications for this position include:
Bachelor's Degree, preferably in a healthcare related field or equivalent educ/experience
5 years overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years of experience in management
Preferred qualifications for this position include:
Epic Healthcare Systems experience
Certified Healthcare Access Manager (CHAM)
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Req ID: 280354