Providence Clinic Practice Support Manager II - PBMG Clinic in Anchorage, Alaska
Providence is calling a Manager II – Clinic Practice Support (PBMG Anchorage, Day Shift, 1.0 FTE) to Providence Regional Building in Anchorage, Alaska. We are a community of caregivers who are delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Ensure the timely and accurate completion of daily system/operational activities. Supervises all administrative employees. This includes scheduling employee hours, coordinating work assignments, hiring and disciplinary processes, and training staff as necessary. Manages all personnel related issues within the practice site. Resolve staff conflicts and coordinates paid time off. Routinely review internal workflow processes for efficiency improvements and communicates ideas/suggestions to the Director. Establishes practice site goals and objectives. Work with staff to meet or exceed these goals and objectives.
Develop, revise and implement operational and system billing policies and procedures, charge tickets, registration forms and patient statements.
Assess, assist in design, and implementation of software most appropriate for the management and daily operations.
Develop yearly and ensures the Clinic operates within budget.
Perform various accounting activities, i.e., billing, adjustments, posting, collections, etc.
Implement the marketing plan, oversees community outreach projects and programs. Implement programs to maintain and track excellent patient/public relations at the practice site.
Perform case management and peer review with professional staff and Director. Demonstrated management and leadership skills, particularly mentoring, coaching and conflict management.
Communicate with fellow employees including managers, providers, nursing staff, front desk, and clinic clients/customers in a professional, objective, customer-friendly and courteous manner. Work toward appropriate resolution when conflict arises.
Oversight of patient registration, patient service during clinic time, patient follow-up, and patient billing for the clinic.
Work under the direction of the Director to ensure effective care and efficient manners of business.
Research and analyze statistics on the effectiveness of the management and business processes and quality of care provided in the clinic.
Liaison between the Medical Staff and the Nursing Staff through the Nurse Manager.
Coordinate with other business offices regarding interrelated business functions.
Implement care/services that recognize age/diversity specific needs/issues of customers served.
Required qualifications for this position include:
3 years experience managing physician based clinic practice operations, or leadership in applicable setting
5 years Management/leadership level work experience
Preferred qualifications for this position include:
ACMPE or FACMPE
About the ministry you will serve:
Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Alaska in many locations. Our providers and staff strive to create a distinctive health care experience for each patient – one focused on trust, respect, communication and teamwork
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Clinical Lead Supervisor/Manager
Req ID: 288636