Providence Health & Services Call Center Specialist - Food and Nutrition in Anchorage, Alaska
Providence is calling a Call Center Specialist (Food and Nutrition, Variable Shift, 0.0 FTE) to Providence Alaska Medical Center in Anchorage, Alaska. We are a community of caregivers delivering every day on our Mission to provide compassionate care that is accessible for all - especially those who are poor and vulnerable.
In this position you will:
Ensure that medical nutrition therapy is optimized by assisting patients in the daily application of therapeutic diet prescriptions
Provide high quality customer service while interacting with patients Respond to patients needs and assist in ordering trays, supplies and nourishments in a positive and proactive manner
Monitor food handling according to HACCP guidelines ensuring food quality and safety is being met
Follow proper procedures for sanitation, infection control and safety in accordance with municipal, state and federal regulations
Collect patient selections for meal service within the prescribed medical therapy guidelines prescribed by the physician primarily via telephone conversation; personally collect patient orders as needed. Ensure correct food choices have been selected for ordered patient diet within the prescribed medical nutrition therapy guidelines prescribed by the physician. Provides cooks and production staff with accurate meal order tickets for meal preparation
In the absence of expediter, complete food service procedures to include: checking trays for accuracy and quality, completes temperature logs, monitor timeliness of delivery, and completes all necessary documentation
Act a New Admit Specialist (NAS) as scheduled to explain room service process and ordering to new patients, clinical staff and family members as needed
Assist in quality improvement of patient care by compiling statistical data and conducting patient interviews to document food quality and service
Document events in communication log and other forms of communication necessary for continued follow-up
Able to operate and function on a computer to include email, excel, word, food and nutrition software and other specific programs that provide data for viewing and processing, allergies, diet orders and nutritional supplements May be required to process floor stock orders, track billing and tube feeding charges as assigned
Safeguard and maintain confidentiality of all patient, medical staff, employee and other information
Promote positive customer relations with staff, patients and visitors
Assume responsibility for obtaining current and accurate information and expanding knowledge base through the use of continuing education and other appropriate learning experience
Complete initial and annual Competency Plan for assigned job and department
Required qualifications for this position include:
High school diploma or equivalent
Basic knowledge of therapeutic diets
Familiarity with the fundamental operation of a hospital kitchen
Municipality of Anchorage Food Handler Card or ServSafe Card within 30 days of hire
Basic Life Support (BLS) within 90 days of hire
Preferred qualifications for this position include:
Associate's degree in food service science and nutrition or related field
1 year experience in a health care facility food service operation
About Providence Alaska Medical Center
Providence Health & Services Alaska is among nation’s best employers for healthy lifestyles! The National Business Group on Health, a non-profit association of large U.S. employers, has honored Providence Alaska for its commitment and dedication to promoting a healthy workplace and encouraging our caregivers (employees) and families to support and maintain healthy lifestyles. Mountain-Pacific Quality Health has awarded Providence Alaska Medical Center with its Quality Achievement Award for high-quality care in the areas of heart attack, heart failure, pneumonia and surgical infection prevention. This is the highest honor awarded by Mountain-Pacific.
As the state’s largest hospital, Providence Alaska Medical Center provides full-service, comprehensive care to all Alaskans, a role unmatched by any other in the state. Within our community, you will find top notch ski resorts, kayaking, and wildlife. Enjoying the outdoors is just one of many reasons to live in and explore Alaska!
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Administrative (Non-Clinical)
Req ID: 290657